At BEMBE, customer satisfaction is very important to us. If you are not fully happy with your purchase, we are here to help.
Please read our Return & Refund Policy carefully before making a return request.
Return Eligibility
You may return an item if:
- The item is damaged or defective
- You received the wrong product
- The item is unused and in its original condition
- The return request is made within 14 days of delivery
To be eligible for a return:
- Products must be unused
- Items must include original packaging
- Proof of purchase or order number is required
Non-Returnable Items
The following items cannot be returned:
- Used or damaged items caused by customers
- Final sale or clearance products
- Gift cards
- Personalized or custom-made items
Refund Process
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved:
- Refunds will be sent to your original payment method
- Processing time may take 5–10 business days depending on your bank or payment provider
Return Shipping
- Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect
- Shipping fees are non-refundable unless the return is due to our mistake
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the item and packaging
We will review the issue and provide a replacement or refund if approved.
Order Cancellation
Orders can only be canceled within 12 hours of placing the order.
After processing or shipment, orders cannot be canceled.
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your credit card company or payment provider
- Wait a few business days for processing
If you still need help, please contact us.
Contact Us
If you have any questions about returns or refunds, feel free to contact us:
BEMBE
📧 contact@bembellc.com
📞 +1 507 593 9680
📍 725 Elm Ct, Le Sueur, Minnesota 56058, United States
